Administrative & Customer Service Support
Location: Oxnard, California
Branch: Atlas Shippers International – Oxnard (Opening Soon)
Address: 2340 N. Rose Avenue, Oxnard, CA 93036 (Inside Seafood City)
Join Our Team!
Atlas Shippers International is expanding! As we prepare to open our newest location in Oxnard, California, we are seeking a friendly, organized, and detail-oriented individual to join our team in an administrative and customer service support role.
This position will assist with daily branch operations while providing customer service and administrative support for Atlas Shippers International, Atlas World Travel & Tours, and ASI Money Remit.
We are looking for someone who enjoys helping others, communicates effectively, and can manage multiple responsibilities in a customer-focused environment.
Key Responsibilities
Administrative & Customer Service Support
Greet and assist customers visiting the branch.
Answer phone calls, emails, and customer inquiries in a professional and courteous manner.
Perform general administrative duties, including data entry, filing, recordkeeping, and document organization.
Maintain accurate and updated customer records and transaction documentation.
Assist with scheduling, follow-ups, and daily office coordination.
Provide accurate information about company services, policies, and procedures.
Address customer questions and concerns, escalating issues to the appropriate department when necessary.
Atlas Shippers International – Cargo Services
Assist customers with balikbayan box shipping inquiries, rates, and procedures.
Receive and document customer drop-offs.
Assist with shipment scheduling, tracking inquiries, and shipping documentation.
Coordinate with the appropriate teams regarding shipment updates, pickups, and customer concerns.
Atlas World Travel & Tours – Travel Services
Assist customers with inquiries regarding airline tickets, travel packages, and tours.
Gather customer travel preferences, destinations, and itinerary information.
Coordinate with travel representatives to assist customers with reservations and booking requests.
Provide administrative assistance with travel-related documentation and customer follow-ups.
ASI Money Remit – Money Remittance Services
Assist customers with general inquiries regarding money transfer services to the Philippines.
Explain available remittance services and general transaction procedures.
Support customer documentation and inquiries in coordination with authorized remittance personnel.
Follow established company procedures for handling sensitive customer information and remittance-related matters.
Qualifications & Requirements
Strong verbal and written communication skills.
Friendly, professional, and customer-oriented attitude.
Excellent organizational skills and attention to detail.
Ability to multitask, prioritize responsibilities, and manage time effectively.
Basic computer proficiency, including email, data entry, and common office applications.
Ability to learn new systems and company procedures.
Strong problem-solving skills and willingness to assist customers.
Ability to work both independently and collaboratively with team members.
Dependable, punctual, and willing to adapt to the needs of a growing branch.
Previous experience in customer service, administrative support, or office operations is preferred.
Experience in shipping, travel, or remittance services is a plus, but not required.
Ideal Candidate
We are looking for someone who is patient, dependable, adaptable, and genuinely enjoys interacting with people.
As part of our growing Oxnard branch, you will help create a welcoming environment for our customers while supporting the services that connect families and loved ones across the miles.
How to Apply
Interested candidates are invited to submit their resume to:
Please include "Oxnard Administrative Support Application" in the email subject line.
Questions about the position may also be directed to the same email address.
Atlas Shippers International is an equal opportunity employer committed to maintaining a diverse and inclusive workplace.